TERMS AND CONDITIONS

At the time of booking, the client must always carefully review the particular conditions of the apartment: cancellation policy, permitted occupancy, additional costs, check-in conditions, total cost of the stay.
By making the reservation, the client is accepting the particular conditions of the apartment that they are going to reserve:

- The client must communicate the arrival time as soon as possible in order to organize the check-in.
- Upon arrival, you will be asked to sign a contract detailing the conditions of use of the apartments.
- You can not accommodate more people than stipulated in the reservation. In case of having to accommodate more people, you have to send an email to reservations@thestreetsapartments.com so that the establishment can find a solution.
- Illicit activity is not allowed in the apartment during the stay.
- At the time of check-in the client has to pay the remaining amount of the reservation.
- In order to adequately attend to any claim, the client must report the incident within 24 hours of entering the apartment. Your account for all damages that occur or are aggravated, as explained in our Returns Policy.

Therefore, any case of cancellation of the reservation due to strike, force majeure or other act beyond the control of The Streets Apartments will not be assumed by the company.

The keys to the apartment will be given once the stay has been paid at check-in. The deposit does not have to be paid in cash, the credit card data will be used as a deposit.

The deposit will not be returned in the following cases:
- The keys are not returned when leaving the apartment. In this case, €80 will be charged.
- In case of damage and flaws in the furniture of the apartment or in case of missing objects (sheets, towels, plates, cutlery and other material present in the apartment)
- In the event that towels, sheets or kitchen elements (plates, glasses, cutlery or other material) are missing, €15 per item will be charged.

Conditions of the stay
- It is forbidden to accommodate more people than those confirmed in the reservation. If after making the reservation you want to add more people, you must contact us by sending an email to: reservations@thestreetsapartments.com
- You have to respect the rest of the neighbors. After 21:30 no noise is allowed in the apartments or on the stairs and common areas of the building. Particular attention is also requested in closing the access doors to the building and to the apartments. The rest of the neighbors is something important and there are laws that regulate it and we cannot allow the stay of people who do not respect it. In case of problems, noise or inconvenience, we will ask clients to leave the apartments immediately without the possibility of receiving any refund. In the event of a serious infringement, we can charge an amount of up to €500.
- Upon departure, the client must leave the apartment in good condition.

The Streets Apartments guarantee the lowest price. This means that if a client who wants to book or has booked an apartment with The Streets Apartments finds the exact same apartment, for the same dates and number of people, at a lower price, we will refund the difference.
The conditions for this policy to apply are as follows:

Before booking:

If a client finds, on another booking portal, the same apartment, for the same dates and number of people at a lower price, The Streets Apartments will offer the client the same rate and a 5% discount on this cheaper rate. To do this, the client must send the link to that apartment to info@thestreetsapartments.com and a screenshot of the portal where they found this price. Our team will personally manage the reservation.

After booking:

If a client finds, on another booking portal, the same apartment, for the same dates and number of people at a lower price, The Streets Apartments will pay the difference and offer a 5% discount on the next reservation that the client makes with The Streets Apartments. To do this, the client must send the link to that apartment along with a screenshot to info@thestreetsapartments.com no later than 3 days after making the reservation. Our team will be in charge of managing the return of the difference, which will be made with a payment to the customer's credit card.

Cases in which this policy does NOT apply:

If the comparison is made on pages that do not work with the immediate reservation system.
If the apartment is not exactly the same, or the dates are different, or the number of people does not match.
If the client finds the apartment cheaper in another reservation portal because it offers a promotional discount, group rates or similar.
If the comparison is not made with apartments reserved independently (not within packs or similar).
If the evidence submitted to info@thestreetsapartments.com is not exactly what we ask for.
The Streets Apartments reserves the right to discontinue this guarantee at any time.

Depending on the policies of each rate, if it is Non-Refundable, the amount is charged at the time of booking and if it is Refundable, it is charged before arrival.

Reservation changes are always subject to availability, the maximum capacity of the specific property, the current prices, and the general conditions of the stay. To modify a reservation, you must send an email to reservations@thestreetsapartments.com as soon as possible.

- From January 1 to May 31 and from September 1 to December 31:
Free cancellation up to 14 days before the arrival date.
100% of the total price if canceled during the 14 days before the arrival date.

- From June 1 to August 31:
Free cancellation up to 14 days before the arrival date.
100% of the total price if canceled during the 14 days before the arrival date.

* Special dates (non-refundable policies):
February: 24, 25, 26, 27 and 28.
June: 20, 21, 22, 23, 24, 25 and 26.
December: 24, 25, 26, 27, 28, 29, 30 and 31
inclusive dates
100% of the total amount will be charged at the time of booking confirmation. No refunds will be made in case of modifications and/or cancellations.


Clients must communicate their cancellation in writing, via email to reservations@thestreetsapartments.com

In the event that clients do not show up at the apartment on the day of entry and if they have not previously canceled the reservation according to our cancellation policy, the total stay will be charged.

PRIVACY POLICY AND COOKIES

Privacy Policy

In accordance with current regulations on data protection as well as on services of the information society and electronic commerce, the user accepts that the personal data provided at the time of registration, or any other provided to The Streets Apartments SL. are incorporated into files owned by this company, in order to facilitate the provision of the requested services.

The following is the general data of this website:

Headline: The Streets Apartments SL
Direction: Carrer de Bonavista 6, 08012, Barcelona
Contact: info@thestreetsapartments.com

The Streets Apartments SL. undertakes to comply with its obligation to secrecy of personal data and its duty to treat it confidentially, and assumes, for these purposes, the technical, organizational and security measures necessary to prevent its alteration, loss, treatment or unauthorized access, in accordance with the provisions of Organic Law 15/1999 of December 13, Protection of Personal Data, and other applicable legislation.

The affected party can exercise their rights of access, rectification, cancellation and opposition provided for in Organic Law 15/1999, of December 13, on the Protection of Personal Data and other regulations applicable to that effect, by email to info@thestreetsapartments .com or mail to: The Streets Apartments SL, Carrer de Bonavista SL, 08012, Barcelona

Cookies policy

Like many other websites, www.thestreetsapartments.com also uses cookies. In this section we want to explain our cookie policy, so that you understand what we are talking about.

A cookie is a small file that is downloaded to a user's browser in order to store data that can be retrieved by the entity responsible for its installation. Cookies are essential for the functioning of the Internet and, among other things, they facilitate navigation.

Cookies are used to store various types of information. There are many types of cookies, depending on the entity that manages them (own or third-party cookies), depending on the period of time they remain activated (session or persistent cookies), or according to their purpose (technical, personalization, analysis cookies, advertising or behavioral advertising). By way of example, a cookie is what allows us to remember a user's login data (if we store data in your browser such as your preferences and settings, these can be automatically restored on your next visit, without you having to go back). choose them –for example, the language); obtain information about your browsing habits (in order to improve your experience); or to be able to present you with the most relevant advertising based on this information.

What you can do is set your browser to stop accepting cookies or to warn you every time you visit a web page that uses them. However, if you do, it is likely that there are sections of the website or application that you cannot use.