Frequently Asked Questions

Frequently Asked Questions

On the Home page of The Streets Apartments please indicate the dates of your stay and the number of people who will occupy the apartment. In the search filter you can narrow your search by the number of people and/or the number of apartments you need.

Once the search is completed, a list of available apartments will appear. By clicking on any one of the available apartments, you will be able to see the details of that specific apartment.

Once you have chosen an apartment and filled out contact details, just select the payment method and fill in the information requested below. A booking confirmation will be sent to your email with all the details of the reservation and the apartment.
Throughout our website you will find all the information about the apartments. For any additional questions please contact us via email at:

In all of our apartments, check-in is from 3 pm and check-out is at 11am.
We have two receptions in the centre of Barcelona with limited office hours from11am to 7pm although we make check-ins 24 hours. In your booking confirmation you will receive further details.

Of Course! All the apartments include bed linens and towels. We also provide a full set of shower amenities (shower gel, shampoo, and soap) and a handy kitchen kit!
Try looking in the Spam folder of your email account.
If you still haven’t received your confirmation, just send an email to and we will resend the confirmation within 24 hours.
There will always be someone who will attend you at check-in. To arrange access, you must call our customer service number (0034 677 738 635) 30 minutes before arriving at the apartment. Upon check-in, you will receive the keys.
Yes. We clean the apartment prior arrival and for bookings made for more than 4 nights, we will perform FOR FREE a complete cleaning of the apartment including change of sheets and towels.
You can also hire daily cleaning or as many days as you need, just let us know and we will inform you about the rates!
A 200€ credit card pre-authorisation is required to cover any incidental charges. Pre-authorisation does not imply a charge, but a temporary funds block. The funds will be automatically released within a maximum of 10 days after the block. Please note we do not accept deposit in cash, only credit card.
In the reservation amount all taxes are included, except Barcelona Touristic Tax.

N 322 : 0,72€ per night and per person.
The rest, the tourist tax would be 2.25€ per person and per night.
Taxes not included.
It would be paid during check-in
Just leave the keys inside the apartment. Our staff will take care of pick them and control the condition of the apartment.
If something is broken or missing, its cost will be charged to your credit/debit card.
Cancellation Policies:
- Jan, Feb, Nov, Dec, Mar: Free cancellation up to 2 days before the date of arrival. And 100% of the total price if cancelled in the 2 days before arrival.
- Apr, May, Sep, Oct: Free cancellation up to 7 days before the date of arrival. And 100% of the total price if cancelled in the 7 days before arrival.
- Jun, Jul, Aug: Free cancellation up to 14 days before the date of arrival. And 100% of the total price if cancelled in the 14 days before arrival.

* Special conditions of FAIRS/EVENTS 100% pre-payment of the reservation and no amendments nor cancellations are allowed.
You have to send an email to with your reservation ID and the name of the person who made the reservation.
We always will try to adjust to your needs, but according to type of apartments and seasons price differences can be applied to the total amount you have to pay.
Few days after your stay, you will receive an email where you can rate your stay in the apartment.
You can request the invoice upon check-out sending us an email to